Restaurant General Manager

We are bringing a new dining concept to Amsterdam, one that celebrates vegetables as boldly as proteins, pairs vibrant colours with layered flavours, and draws deep inspiration from the markets and kitchens of the Mediterranean and the Middle East.

Responsible for the complete leadership and management of our new signature restaurant, inspired by vibrant flavours and seasonal dining experiences. The Restaurant General Manager will oversee guest journey, service excellence, operational performance, and commercial success, while fostering a culture of hospitality and teamwork in line with Mandarin Oriental standards.

This position requires a dynamic and commercially minded leader who can balance operational discipline with guest-focused creativity, develop strong teams, and collaborate across departments to deliver an exceptional dining experience.

As Restaurant General Manager, you will be responsible for the following duties:
• Provides overall leadership and direction to the restaurant team, ensuring seamless daily operations;
• Leads the team through the rebranding and opening by driving service concept development, team training, and operational readiness, ensuring collaboration and alignment with the wider hotel strategy;
• Actively supports Mandarin Oriental’s People & Culture Trainings & Activities;
• Works closely with Marketing to ensure public exposure, activations, and partnerships are on brand and on time;
• Oversees and continuously elevates the guest journey from reservation to farewell, ensuring exceptional and consistent service;
• Monitors guest feedback and online reputation, addressing issues constructively and implementing improvements;
• Drives financial performance by managing labour, revenue, and costs, always aiming for sustainable profitability;
• Builds strong relationships with guests and the local community, positioning the restaurant as a leading destination;
• Coaches, mentors, and develops the FOH team, fostering a high-performance culture and succession planning;
• Ensures compliance with health & safety, licensing, and company standards;
• Collaborates closely with the culinary team to ensure operational harmony and a unified guest experience;
• Maintains a welcoming, organised, and professional restaurant environment at all times;

As Restaurant General Manager, we expect from you:

Key Behaviours:
• Demonstrates strong leadership through visibility on the floor and hands-on involvement;
• Inspires and motivates teams with clear communication and a people-first mindset;
• Shows adaptability and resilience in a dynamic, fast-paced environment;
• Brings commercial awareness and strategic thinking to every decision;
• Handles guest interactions with empathy, generosity, and professionalism;
• Embraces collaboration across all departments to deliver excellence;
• Acts as an ambassador for the restaurant, the hotel, and the wider brand;

Competencies:
• Guest-Focused and Service-Oriented;
• Inspirational Leader and Mentor;
• Commercially and Financially Aware;
• Organised, Proactive, and Strategic;
• Trustworthy and Ethical;
• Excellent Communicator;
• Composed and Decisive Under Pressure;

Our commitment to you:
• A salary in scale VIII of the Horeca CAO.
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• Discounted stays at our beautiful properties across the Group.
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund.
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam.
• Discounted collective health insurance and weekly personal training sessions.

This is more than a job — it’s your stage to set a new culinary benchmark in Amsterdam.

Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.

Apply through this website and let us know why you are interested! We look forward to seeing your application.

For any questions, reach out to us via [see original application]. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

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Restaurant General Manager

Mandarin Oriental Hotel Group