Customer Success Specialist (Benelux Market) at Noovy

Are you passionate about hospitality and love helping people succeed? Noovy is looking for a Customer Success Specialist to join our team in the Netherlands, focusing on our clients in the Benelux market. You'll be the go-to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy.

What you'll do:
• Onboarding: Guide new clients through a seamless 4-week onboarding process, ensuring they are fully set up and confident with our system.
• Support: Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone.
• Account Management: Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed.
• Additional Responsibilities: There will be opportunities for on-site client visits and assisting with the design and delivery of training sessions.

Who you are:
Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations) and a solid understanding of systems like PMS, booking channel management, and hotel revenue management.
Skills: You are a natural communicator with strong empathy, patience, and problem-solving skills. You have a genuine passion for the hospitality industry.
Languages: You are fluent in Dutch and English.

Location: This is a hybrid role, with 3 days of remote work and 2 days in our Cruquius (Spaarneweg 14, 2142 EN Cruquius, The Netherlands) office. You are also willing to travel for on-site client onboarding in Belgium or the Netherlands.

What we offer:
• Competitive Salary of 2560 to 3000 bruto per month
• Work-Life Balance: 25 vacation days per year.
• Perks: Travel allowance, pension contributions, and discounts on Noovy's products.
• Growth: We support your professional development and provide the best tools for both office and remote work.
• Team: You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.

Customer Success Specialist (Hotel Reservation/Frontdesk Experience Required)

Noovy